WITH YOU ALL THE WAY

Experienced Mechanics Delivering Trusted Repairs with Pride and Great Customer Service

 

About Us

At Saxton Autos, we believe great service starts with great people. Our experienced, highly trained technicians take pride in delivering reliable servicing and repairs for petrol, diesel, hybrid, and EV vehicles across Petone, Lower Hutt, and Wellington.

We’re a multi-award-winning workshop offering everything from WoF inspections and routine servicing to advanced diagnostics, tyres, wheel alignments, and vehicle repairs, all backed by modern technology and ongoing industry training.

What sets us apart is our commitment to honest communication and customer service. We operate with a “no nasty surprises” approach, keeping you informed throughout the process so you always know what’s happening with your vehicle before any work goes ahead.

To make life easier, we also offer free loan vehicles, service reminders, flexible drop-off options, and pick-up and delivery services throughout the Lower Hutt region.

Frequently Asked Questions

Where are you located?

We are located at: 419 Hutt Rd, Lower Hutt and 16 Sydney St, Petone

Do you run accounts?

Yes, you can apply for an account with our payment terms being the 20th following month of invoice.

Do you send out WoF/Service reminders?

YES, we do this by TXT, E-mail or post and these go out two weeks prior to WoF/Service being due. We also follow up if WoF is not booked in.

What happens if I need to drop off my vehicle before 7.30 am?

We have an early bird drop-off box for early arrivals, and we also have a means of leaving the keys after hours as well.

What are your hours of operation?

Mon to Thu: 7.30am to 5.00pm
Fri: 7.30am to 4.30pm

Do you have loan vehicles?

YES, we have five loan vehicles FREE for your use, all we ask is that the driver replaces what fuel they use and don’t smoke in our vehicles.

Do you have the tooling to interrogate any make and model of vehicle?

We have the latest in vehicle interrogation and diagnostic systems. We can access all vehicle makes and models including resetting service lights and fault finding problems.

If my vehicle is under warranty with another manufacturer can I get it serviced with you?

YES, regardless of vehicle make and model, we can service your vehicle without voiding any manufacturer’s warranty.

What technical experience do your staff have?

Our staff are all fully qualified automotive technicians. We have vast experience in all major manufacturing brands, i.e., Toyota, Ford, Holden, Mitsubishi, Hyundai, Nissan, Holden, Mazda. We also cater for all European vehicles, including BMW, Audi and Mercedes.

Do you offer a breakdown and recovery service?

YES, we fix on-site or recover a vehicle anywhere in the Wellington Region.

Can you pick up and deliver?

YES, we can pick up and deliver within the Lower Hutt region; if vehicles are further afield, we take loan vehicles and swap, NO CHARGE.

What is the lead time for booking in a vehicle?

In most cases, the booking can be made for the next working day. In the case of an emergency, we would act ASAP to give an update within that day on where your vehicle is.

Do you mind if I phone some companies to get a verbal reference?

Please feel free to ring any of the listed companies on the website.

Do Saxtons run a Health and Safety Program?

Saxton Autos run a Workshop Safety Management program through ACC and holds a high accreditation.

Why use Saxtons and not the garage down the road? What is your point of difference?

Absolutely our communication with our customers from start to finish of any job. We exercise our no-surprises guarantee, and our people are very aware of what we need to do to give our customers great service.

What measures do you use that tell us you are a quality workshop?

We are trained and audited by Bosch Germany. Every 24 months, as part of the Bosch Car Service program, it is compulsory for our staff to be trained on the latest in vehicle technology. We are also audited for our operational excellence.

What is your Guarantee?

We guarantee that there will be no nasty surprises once we hand you back your keys or you get your money back! More about our guarantee here.

If my vehicle is leased, do I have to take it to the vehicle manufacturer?

NO, any vehicle under any lease company can be looked after by Saxtons.

My vehicle is a lease vehicle, can it be serviced by Saxtons?

We carry all work for all main lease companies as listed on this website.

What services and products do you offer?

Please refer to our handout on what the group can offer you with product and service, or view our car service menu online.

Can we bring any make and model of vehicle to Saxtons for vehicle servicing and repairs?

YES, the group do not sell vehicles, we specialise in after sales service and repairs of all makes and models (Audi, BMW, Ford, Holden, Hyundai, Kia, LDV, Mazda, Mitsubishi, Nissan, Peugeot, SsangYong, Subaru, Toyota and many more)